| Title: | IT Support Specialist |
| Description: | Summary Description:
The IT Support Specialist serves as the primary point of contact for reporting and resolving end-user issues. The IT Support Specialist will respond to communications from end-users reporting issues or requesting guidance or alterations within the District IT environment and will then determine and implement the appropriate course of action. The IT Support Specialist will also assist with deployment of IT projects as necessary.
Supervision Received: Reports directly to the IT Director.
Responsibilities:
1. Provides first-contact service and technical support to end-users for hardware and software systems
2. Performs configuration and installation of end-user hardware and software
3. Resolves routine end-user issues in a timely manner through established protocol and troubleshooting; escalating as necessary
4. Provides guidance to end-users as necessary for their effective use of District IT systems
5. Assists users in obtaining access to systems
6. Contributes to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.
7. Assists Systems Administrator in other projects as assigned.
Qualifications:
1. High-school diploma or equivalent experience and education
Knowledge, Skills, and Abilities:
1. Baseline knowledge of routine work applications and software.
2. Ability to troubleshoot complex systems and issues.
3. Ability to apply analysis skills and problem-solving techniques to situations to provide fast and effective solutions.
4. Ability to prioritize workload effectively and work well under pressure.
5. Ability to work on own initiative.
6. Ability to comprehend and communicate clearly and effectively on a wide range of technical issues with people at all skill levels.
Working Conditions:
1. Subject to varying situations including ability to understand and respond appropriately, effectively, and sensitively to special population groups, including those defined by race, ethnicity, language, age, sex, sexual orientation, economic standing, etc.
2. Frequent contact with a variety of people including prisoners and people with mental, emotional, and physical disabilities.
3. Medical office, exam room, laboratory, radiology, emergency room and professional practice settings. Frequent exposure to communicable diseases and other conditions common to rural clinic environments.
4. May require working long hours in an office environment at a computer and possibly answering high volumes of phone calls. Requires ability to handle customer or employee complaints in a professional manner.
5. May require travel between District sites.
Physical Demands:
Varied activities including moving, reaching, bending, and lifting. Requires full range of body motion including handling, moving, positioning, and transporting patients. Also requires manual and finger dexterity, and eye-hand coordination. Requires standing and moving for extensive periods of time. Occasionally moves and transports items weighing up to 50 pounds without assistance. Requires corrected vision and hearing to normal range. This position frequently requires working under stressful conditions and irregular hours. Year-round highway travel between clinics and other facilities throughout the district is required.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. This document is not intended to be an exhaustive list of all responsibilities, skills, and working conditions for the persons so classified. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.
How to Apply:
Interested parties should contact Teresa Lindenmeier, HR Generalist at teresal@sublettehealthcare.com. Please include an application, resume and letter of interest. Applications can be found on the Sublette County Hospital District website.
We pride ourselves in developing and retaining our team members and our team prides itself in offering the best of care, close to home! Thank you for considering this opportunity to join our team. We look forward to receiving your resume.
About Pinedale:
Nestled at 7,175 feet in a scenic alpine valley, Pinedale is surrounded by three majestic mountain ranges—the Wind River, Wyoming, and Gros Ventre Mountains. As part of the Greater Yellowstone Ecosystem, the Bridger-Teton National Forest offers endless outdoor activities, with stunning landscapes and abundant wildlife.
Rich in history, Pinedale was shaped by the Rocky Mountain Fur Trade and is home to the nation's oldest cattle drive, the Green River Drift. Here, cowboys still guide cattle through town in June and October! The Green River Rendezvous was an annual event in the 1830s. Mountain Men, Trappers, Travelers and Indians all gathered in a valley "below the Green" river and bartered, traded, sold, and swapped various items such as skins, pelts, guns, jewelry and whatever else they needed. It continues to this day with people coming from all over to see the home-town parade, experience the pageant, see how the people who shaped the rugged west made there lasting impression and mark on our town.
Nature lovers will appreciate the nearby alpine lakes, perfect for fishing, water sports, and relaxation. Pinedale is also on the Path of the Pronghorn, where you can witness one of the last great animal migrations in the Western Hemisphere.
In town, you’ll find a warm community, local shops, restaurants, and attractions like the Museum of the Mountain Man and the Pinedale Aquatic Center. With its blend of outdoor adventure, rich history, and friendly locals, it’s easy to see why we call Pinedale home. |
| Company: | Sublette County Hospital District |
| Salary: | |
| Post Date: | 12/31/2024 |
| Close Date: | Open Until Filled |
| Location: | Pinedale, Wyoming |
| Contact: | Teresa Lindenmeier, HR Generalist |
| Phone: | |
| Email: | teresal@sublettehealthcare.com |
| Website: | |
Mailing
Address: | |
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Pinedale Online Job Board • www.pinedaleonline.com/jobboard
jobboard@PinedaleOnline.com
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